RAV 4 Manufacturer's recall

RAV 4 Manufacturer's recall
I experienced unnecessary delay in picking up my car. The Assistant Service Manager who attended me told me that my car will be ready at 10 am today. I finally picked up my car around 12 noon. I was promised I will be called at my home number when it is ready. I did not receive a call . At 11.10 am I called the service desk and the lady was not able to help me and i requested to transfer my call to Assistant Manager who attended me. I was greeted by his voicemail. I left a message to call me. I did not receive a call back from him. Finally service center rep called me
to advise driver is coming to pick me up.