Colette Boswell

Review of Steigenberger Aqua Magic Resor...

Rooms are extremely clean and spacious. The staff ...

Rooms are extremely clean and spacious. The staff are very welcoming and can't do enough for you especially Shenouda, Mezo and Adel. The reception staff are all fantastic too.
The hotel is thoroughly cleaned daily, which you can constantly see happening.
The food is plentyful and tasty however this time my family and I have suffered bad food poisoning, we purchased two lots of medication from the pharmacy but nothing worked and two weeks of being home and we are still suffering. We think it's due to the staff struggling to keep on top of the demand please be careful especially with the chicken. We know we weren't the only one's due to several people in the pharmacy also getting the same tablets.
The queues to get into the buffet restaurant was ridiculous in the evenings. The roof top restaurant was a lovely setting and the food was excellent. Season's Bbq was gorgeous however the Italian restaurant wasn't great. Everything was far too salty.
The Sunbed situation was terrible except at the adults relax pool. Even at 7.30am a lot of the bed's had already gone. The beach bed's was similar. Obviously not enough bed's for the hotel.
I am a returning quest and although I love this place I will never return in the summer again. The poor staff are run off their feet. Going in July certainly I certainly saw a different side to the hotel.