The layout is a little confusing, but I think it's...

The layout is a little confusing, but I think it's better to blame the bad signage for why the layout seems confusing. When you stop paying attention to the directions they're trying to give you and just use common sense, it's relatively easy to navigate the place.

The elevators had the same problem. Using the information on the buttons, it's ready to get lost. It's like the whole place is coded in a weird cypher that looks like English.

The chairs were really uncomfortable, and they made my back hurt and my feet fall asleep.

Everything was ridiculously overpriced. DVDs for the show were $35. I wouldn't have paid $35 for a DVD back when that was a standard medium. But I kind of expect those shenanigans at places like this.

The staff was very friendly, even if not always helpful. Most of them seemed just as lost and confused as I was. But still, all smiles and good intentions.