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Catarina Santos

4 years ago

I paid for a ocean view room and it was expensive....

I paid for a ocean view room and it was expensive. What I got was a dirty room with a lot of dust, spider webs and black mold in the shower. I spent 4 hours in the reception so they could solve the problem THEY created and the answer I got was that they couldn't do anything about it, only in the next day. The manager and the receptionist were arrongant and rude to us (the clients). I put the photos in here and as you can see, if you search the rooms in their site, they aren't the same and I paid for the rooms in the website

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