One star because I had to!! I needed medical resul...

One star because I had to!! I needed medical results/medical records day of... and they wouldn't give it to me due to that department being closed!! Hello we are in a pandemic right?? Why is that department closed! I had an emergency where my son needed to go see another doctor but with out result of another test they performed days before I can't take my son.. there answer open a patient portal... how if he is under 13?? How can a department be close when you are a hospital.....this is on your website,, "Providing our patients with advanced, patient-centered care is one of our top priorities" is not true!! You do not put your patients 1st, I have sat there for hours at a time and not complain, I have the upmost respect for this line of work but when you have nurses, and desk people who do not care to help or even try to get you answers that is not being patient-centered!!