PHIL MOTT

Review of De Vere Hotels - Mottram Hall

FOOD - was amazing and also were the staff serving...

FOOD - was amazing and also were the staff serving in the resturant. very pleasant and helpful.
FACILITIES - GREAT along with the staff.

ROOM - TERRIBLE my girlfriend and i stayed in NOVEMBER 2012 for our anniversary after checking into the room was a mess,

Bits of wallpaper missing showing plaster.

A long crack in the studded wall in corner of room which you couldn't miss,

The bed hadn't been made properly,

The bathroom wall was covered in cracks with one right along the wall, marks a wall full of it.

and when we reported the room condition we were simple given an apology, so when we returned home we rang to conplain in which we gave details for whom ever deals will conplaints to await a response as this person was unavailable at the time, apparently he was sent an email about the situation, it is now 26/5/13 still awaiting response which is absolutely astonishing from a HOTEL of this suposed level, it spoilt the weekend and is a great same as apart from the events we really enjoined our stay.