Eden Crest 13 D

Eden Crest 13 D

We reserved our room for May 27 and 28. Departing on May 29.
There were 6 of us in our place. It was clean and close to town. We had comfortable beds. The only problem we encountered was the lack of security in the unit; but, it was significant.

On Saturday night, May 27, a tornado came through Pigeon Forge. The electricity went out. I was thankful the condo had the emergency exit lights. Approx 1:00 am on Sunday morning, May 28, I heard a lot of bumping and what sounded like whispering. I sat straight up in bed to listen again. I heard voices and noises again. I jumped out of the bed to come out into the living room to see what/who was in there. As I am walking out the bedroom, I was met face to face with two men! I screamed out of pure fear. I screamed for my husband and another gentleman that was staying with us. During this time the two intruders turned around and ran in the kitchen area and down the stairs. This set of stairs DID NOT lock from our side but locked from the downstairs condo side. I ran to the stairs to find out who they were and what was going on. They said they were renting the below condo and were "exploring". As we looked at the door, we verified that they could lock the door so we could not come to their cabin BUT they could unlock and come up to ours.
Needless to say, we were ALL traumatized especially myself. We put a stool at the stair door so that we could hear it if they decided to come again. None of us got any sleep the rest of that night. This made for exploring the next door a little more tiring. We packed ALL of our valuables for the day as if we were leaving the condo. We were afraid to leave them there.

I called Eden Crest phone number on Sunday to explain the situation. The receptionist answering said that she would talk to the maintenance man. I explained in detail about the door. She said it "should not have been that way" and it "should have a lock". I assured her that I knew what it needed and it was NOT there. She returned the call and stated to me that the maintenance man said it did have the correct thing. I argued the fact that I had seen it first hand. I was rooming with 3 gentleman who verified this info. Two are contractors/builders and know first hand what it should have vs what it did have. She then returned the call that the lock had been changed by the maintenance man. She the apologized for the misfortune. Once we arrived back to the condo on Sunday night, the office was closed. The door was NOT fixed. Again, we barely slept that evening.

This was a HORRIBLE experience. I understand mistakes happen and I am very forgiving. I understand things happen. What is very disappointing is that we were argued with that the problem even existed without someone going to view first hand. Secondly, after notifying of such traumatic experience, it was NOT fixed. We were told it was but it was NOT. No one has contacted us since then.

I am very disappointed. We paid $686.33 and did not get a single night of peaceful sleep.