Princess House Independent Organizer Joan Chandler

Review of Edencrest

***DO NOT RENT FROM THIS MANAGEMENT COMPANY!!!***

***DO NOT RENT FROM THIS MANAGEMENT COMPANY!!!***
Our family rented a cabin through Eden Crest Vacation Rentals in November 2017 for a family reunion. The cabin was chosen because the size would accommodate the dining requirements for those attending. There were three levels but an elevator was to provide transport between the floors. Upon arrival the first evening we found that the elevator was not working. After multiple calls to the office, someone finally came to the cabin only to tell us that they could not work on the elevator. We were told we would have to use the OUTSIDE stairs (in the dark as the lighting of the stairs had to be done from within the levels). Needless to say our first night's dinner was delayed and did not make for a great start to the weekend with family. The next morning, after two operators came to repair the elevator, we finally had access to all levels without taking outside stairs. During our stay, the elevator door came apart as it was attached only by packing tape....Yes, packing tape. In addition, we had cleanliness issues and areas needing repairs. Although we had asked for management/ownership of the cabin to contact us over the weekend to no avail, an email with photos was sent to Eden Crest Vacation Rentals on Monday following the stay. A voice message was left stating that someone would get back to us. Now, nearly 2 months later, no one has called. DO NOT USE this property management company to rent a cabin in Pigeon Forge. We did not pay a small amount for the rental and feel as if everyone should know the type of company you would be renting a property through. I ask you to take a look at these photos to see for yourself why this review is not overstating our concerns. We were extremely disappointed with our rental - It's Got It All. You will be too!