Adam W

Review of Pusat Perubatan UKM

Firstly, I was disgusted at the service the patien...

Firstly, I was disgusted at the service the patients receive in the 7C ward. My aunt's morphine syringe was due for a change, I buzzed them to change it and they simply looked and walked away without doing anything about it. Paged again and still no one did anything. Instead I found the nurses to be congregating around their workspace laughing and giggling at mobile phones. This type of practice in a hospital is extremely unprofessional and perhaps they should be supervised. Finally, after reminding them once more, they located the nurse allocated for my aunt and she was on a meal break. Shouldn't she have monitored her patients before going on a break or atleast passed on her responsibilities before eating?

This behaviour continued when my aunt was moved to 6G ward. I understand the visiting hours are strict but these nurses are a joke, I mean playing on phones and laughing when a heart rate monitor is obviously making a noise. It felt like a very insensitive workplace where no empathy is shown towards visitors or patients. From my relatives who also visited, I can only say one or two of the staff who changed her drips and provided meals were proficient.

The carpark situation is obviously an issue since the hospital is filled with too many patients and there's always a long wait at emergency. Most corridors are dim and wires hanging out from the ceiling in some parts.

This will be the last time any of my family members will use HUKM and I strongly advise the government refurbish this hospital for the citizens sake as well as train staff better.

I always thought Malaysian health care was proficient but leaves me questionable after this experience.

DO SOMETHING ABOUT IT. And everyone think twice before admitting anyone here.