Zachary Kleman

Review of Holmes Tuttle Ford

I had an appointment yesterday for an oil change a...

I had an appointment yesterday for an oil change and had to wait 2 hours for them to complete. When I asked afterward if it normally takes 2 hours for a oil change, they said it normally take 1 to 1.5 hours oil changes. I would not use their service department for anything if this is how long it takes for an oil change.

Edit: Had my car called in for a recall with a provided long term rental. Spoke with the Service Manager June 4 and was promised a call back in the next day or 2 to get a loaner. 10 days later and still hadn't heard anything so I called back. Spoke with an assistant who was very apologetic and told me he submitted my paperwork to corporate and would call me back the next morning. Had to call back the next day and he's apparently not in the office.

I've never had such horrible experiences with a Ford dealer. I hate to say it, but if you live in Tucson, go to another dealership or don't buy a ford.