Poor. This was a transgender conference, the large...

Poor. This was a transgender conference, the largest in the United States, and yet I was misgendered at Check-In, a bad start. This was awful. I am in between having my license changed over to my new name, and the clerk loudly pronounced my old male name twice, calling me "Mister" when it was pretty obvious there was no "mister" within twenty feet. Nor did she appear to care at all. It was evident that many of the staff did not receive or take seriously any training that may have occurred concerning transgender clients. This was evident from a few other people's actions as well as the check-in clerk. The restaurant and bar were understaffed. Our lunch order, a sandwich, took 40 minutes, ... TWICE in two days, and a waitress who instead of taking care of it, just stated, "It's not my fault." The bar was understaffed at night; a fifteen-twenty minute wait for a drink was pretty common and frustrating. There was no refrigerator in the room, even though it was advertised as being included. The checkout guys who helped us with our luggage were great.