I guess, just like a couple of re-viewers, custome...

I guess, just like a couple of re-viewers, customer service is severely lacking!!
This is my second order with J&P, however this time had to contact customer service.
Slow to answer emails. Using the "chat" interface, the service rep, apparently sits in Mumbai somewhere, very curt, takes from 5 to 10 minutes to answer a simple question and then has all the wrong information and dispenses more wrong info freely!
First, the order did not ship as advised, so after 10 days contacted them via email, no reply for three days! So contacted via chat. was advised, that my credit card did not go through? So when I asked, why I was not notified of this problem, was told "just ordered on Friday" (2 days prior). Told them, no, ordered it over 10 days ago! No reply to that, no apologies!
Strangely enough, my credit card account stated, that J&P cycle had that order amount "on hold"!
So, contacted them (5 minutes later) and text-ed with the same individual and stated to cancel the order.
Again that 5 to 10 minute pause between answers, stated she would cancel the order.
So, today, 24 hours later, received a "Order has shipped" notification and my credit card has been charged!
This is it for me, no more dealings with J&P!! Buyer Beware!
Apparently once the company grew, customer service was left behind.
Life is too short to deal with such a frustrating service!!
Stay away!