Thomas Garcia

Review of duke automotive

This review is for the Parts Department, specifica...

This review is for the Parts Department, specifically Chuck.

24MAR2015. I came into Parts with my broken Chevy parts in search of replacements. Chuck barely acknowledged me with a "Gimme a minute" then went back to his paperwork and computer. I am standing directly in front of him. He fiddle faddles about for minutes. Then picks up the phone to make a call. I walk out. Got my parts at Napa.

Chuck, when a customer is standing directly in front of you that is ready, willing, and able to buy some parts...that's when you engage the customer.

Very poor service in the parts department. If this kind of service incompetence is the standard for this dealer, I will not be back for any department.