I would first like to state - every single staff m...

I would first like to state - every single staff member I have encountered has been amazing. With that being said, I agree 100% with the review below. I scheduled my dog for his first round of injections for heart-worm treatment. When I logged onto the VCA portal a couple of days before, I noticed they had me scheduled for another appointment (I do not remember scheduling this appointment and had heard nothing from this appointment from them). When I called, they let me know my dog needed boosters for his vaccines from October 4th. They told me I could schedule him to have the booster and heart-worm injection done on the same day. Well today I logged back on to the portal and noticed his vaccine boosters were still marked overdue. When I called them, they told me they couldn't do the boosters on the same day. I was not informed that they had not done the boosters by anyone, not the vet who called me to say the procedure went well or the tech who released him to me. The booster shots are time sensitive. I would not have known he even still needed those if I had not logged on myself to check his records! It is extremely concerning because I am traveling for the holidays and he will be boarding at a place in the same city I will be in for the holidays, but I will need these records. Luckily I checked online to get ahead of the game. The staff is very friendly and seems to love animals, but it is not okay to not let people know you didn't perform boosters that are time sensitive. It is actually really concerning by the lack of detail and communication. If I had caught this a week later, he would not have been eligible for the boosters. If you are going to go here, I would double & triple check they ran the correct test and did everything they said they were going to do. Pretty disappointed because I thought we had found our place.