I have a Mr. Heater MH30T two burner model and rec...

I have a Mr. Heater MH30T two burner model and recently had a problem with one burner going out and failing to light quickly. I contacted customer service and I'm impressed with the outstanding support I received to resolve my problem which ended with a new unit sent out withing two days! I will explain. After e mailing the manufacture and explaining my problem I was told to check wire connectors, found no problem there. I made the determination that I had a bad tip over valve. Alex, from customer service, quickly sent out a new tip over which I installed. I was wrong nothing wrong with the tip over valve. After that Alex suggested I sent back the old unit and they would send me out a new one. I was e mailed a pre-paid Fed Ex shipping label and promptly boxed the heater sent it back. This is the thing I was most impressed with. The day I sent it back, and they had proof from the tracking number that it was on the way, they immediately send out a new unit with no delays! No questions asked! I received the new unit withing two day. That was most important to me because it's winter time, it's cold and I need it now. Their good service and product support means a lot to me. I would have no hesitation purchasing other gas heat appliances and I recommend their products to anyone.