Took car in to get an oil change. Called first and...

Took car in to get an oil change. Called first and asked when the best time to come in so didn't have to wait long. A guy named Miguel I think said not to come in til after 10 am for the shortest wait. When I arrived I was told it would take ONE hour. The person that was there said should have got here right when we opened and would have been in and out. At 10:34 they said it would take an hour. It is now after 12 noon and still isn't done. I think they're trying to set a record for the slowest oil change ever performed. This is ridiculous and will be the last time I come here for an oil change. Next time I will take the car to Jim Hall's or Al Serras in Grand Blanc so I get real service from professionals who care.