ASK FOR SPA FEE TO BE WAIVED! They did it for me.

ASK FOR SPA FEE TO BE WAIVED! They did it for me.
3 star hotel at 5 star prices. Hotel staff rude.
Asked to speak to manager several times, and was never contacted. Listened to water heater all night. Bait and switch with spa fees. Booked over the phone with zero mention of spa fee on top of room charge.