Ordered for delivery and was told 45 minutes to an...

Ordered for delivery and was told 45 minutes to an hour, which is standard and expected. After an hour and twenty minutes I called to inquire, was told the driver was en route......15 minutes later I called again, Sat on hold for 8 minutes. Carlos (the manager) informed me that our delivery guy got caught in traffic due to protests, however the delivery driver didn't follow the instructions of which the delivery sequence was suppose to go. Carlos, you should hire team members that care about having a job, there are plenty of people in need! Naturally I'm suree you could predict that the end result was that food would be delivered an hour and 45 minutes later COLD! Not the case, after speaking with the delivery driver, number provided by the store, his first claim was that he would be there in one minute, then said 60 second, them in conversation about how long ago this was expected he told me he came and called but no one answered!!!!! I am in a high rise with a door guy! Driver claims "he didn't talk to the door guy"
Food never came!!!!!! Outrageous!

Had it been told to me delivery would be almost 2 hours I, a) would have opted for pick up or, b) gone with a different pizza place....... There are plenty to choose from and my experience is that most want your business!
I also believe that the single star is to much! Unfortunately it was the only option to be allowed to express the challenge!

In regard to your reply--trump protests....... I live .7 miles away! It is no longer about the wait but the horrific communication and service provided! I have waited on hold for over 20 minutes combined, I have been lied to by thedriver and store manager, the food has still not arrived. It is almost 2.5 hours later!

I will be sure to put forth every effort to ensure your star rating remains below 3 and that every building in the south loop is strongly informed of why any other pizza place would be the better option.