I travel to Brooklyn every week for work, along wi...

I travel to Brooklyn every week for work, along with several other coworkers who are considered the commuters and amongst us, we each have our preference with regard to hotels. I always booked the Sheraton unless it s sold out but that will definitely be ending after they overbooked the hotel and canceled my reservation without notifying me and I could have ended up with no place to stay!

I booked all of my October travel a month out. When I checked in last week, I let them know that I had to cancel my credit card on file and get a replacement so I used a different card at check in with no problem. This week, however, when I arrived to the hotel on Tuesday, October 8th I was told my room had been canceled. They told me that they had overbooked the hotel so they were pre-charging the deposits on all bookings, and that my card in file had been declined (even though I had just told them the week that prior that I had to order a replacement card). I asked why no one had called me about it before canceling my reservation and giving my room to someone else. Their response, we sent you an email at 10am and when you hadn t responded by 4pm we canceled your reservation.

Here I was at 6pm at the end of a long workday with back to back meetings and they are telling me they expected me to respond to an email sent to my personal account in the middle of the workday in order to not lose my room! I was beyond upset at this point. I asked for the manager and she simply said, sorry, we have no more rooms. I asked what was I supposed to do about getting a room and she just shrugged and said sorry. I said, wow even the Hampton takes the effort to call their customers to confirm their room, and her response was that s the Hampton, we re the Sheraton, and we have different hotel policies.

I am so disappointed at the service I received at the Sheraton, after I am always telling the other commuters I am team Bonvoy and am constantly promoting the Sheraton. Well now I will be not only encouraging my other commuters to stay at a different hotel for their weekly travel, I ll be making efforts to remove the Sheraton Brooklyn from our preferred hotels list.

I even called Bonvoy customer service that night once I got settled into the Hampton Inn (who thankfully had one room left and have wonderful service!) and he assured me I would be hearing from the Sheraton management to resolve this. I ve heard from no one...

The two most ironic parts of this story...I was telling my coworkers about it all the next day and one of them asked what the email said that was allegedly sent. There was no email! The last email I had received from the Sheraton was my settled bill from the previous week. I even checked junk mail, nothing. The other ironic part is that as I was going into my Bonvoy app to cancel my upcoming reservations, I noticed that the card on file for my upcoming reservation had been changed to my new card. They changed my card on file for future reservations but the front desk staff last week didn t even bother to take that step!