chung chan

Review of Bosch Australia

Invented for life is their pride at Bosch. A world...

Invented for life is their pride at Bosch. A world famous brand which I had been loyal to for over forty years. I wonder Why Bosch ignores customer comments and their frustration. Many bought Bosch for the same reason -German technology and customer care. My washing machine rubber seal was swiftly replaced by an arrogant service man who did not checked his work. The replaced seal resembled a distorted rubber dinghy, and he said it was normal. But I wasn't impressed. Rang up customer service and waited time and tries again before someone responded from the UK? Then have to send photos for verification, then no reply for a week, then I call again, then appointment was made for the following week. I HOPE THE MOTHER COMPANY IN GERMANY RECTIFY CUSTOMER'S RAPPORT.