Very dissapointed with this property! We booked 5 ...

Very dissapointed with this property! We booked 5 rooms for father's day. We took the shuttle back from the falls pool and my son in law was getting in the van with my granddaughter in his arms and the van took off with the door open. My daughter yelled for the driver to stop, but he refused and left them behind. They could of been hurt. They did their own "investigation" and found no fault on their part. Also on this stay we were charged for food and drinks that did not belong to us, we were reimbursed but I do recommend to check your receipts when checking out.
Another stay we went to the falls pool and the snack bar closed @630 when their pamphlet says 8. The whole reason for us staying at the resort was for the pool and enjoying drinks poolside. Our room was dirty, the table had crumbs and had water rings where drinks had spilled. There was a beer cap on the floor the washcloth in the shower was wet and the shampoo was used. We had to call twice for someone to come clean it. The ac wasn't working and we had to call for someone to check it. Maintenance came and he reset the power and told us to wait 45 minutes to see if it worked. it didnt, we ended up having to switch rooms @130 am. Was not a relaxing stay.
Today one of my other daughters asked for me to book a room for her. I reserved it for her and I called to see what I need to do as far as a credit card verification form. I was told everything was fine that she could check in. Well when she got there they made her pay with her card after I was told that she was fine using the card on file. We were given three different explanations: First was that everything was fine that she could check in with our card on file, then it was that she could of used our credit card if she took it with her, then it was that we would physically need to be there in order to use I card. We wouldn't of had a problem of going to go check her in if we were told from the beginning we needed to do that.
There isn't any constancy within this resort and all we get are "we are sorry"
well that doesn't cut it anymore. Changes need to be made. We travel all over the place and this is the one resort I would not recommend to anyone. Beyond frustrated!