Average place. Rather scruffy and not 4-star in ap...

Average place. Rather scruffy and not 4-star in appearance. Disappointing service - after I checked out and was several blocks away I realized I left some things in my room. I called the hotel and asked them to get the items and hold them for me to pick up when I returned four hours later. The woman on the phone promised me she would. When I came back this hadn't been done and the staff didn't seem to know what to do. They asked me to wait a half hour - for the maids shift to end. But I had a train to catch and couldn't stay. I never received a follow up survey, and there's no information on the property's web site for how to register a complaint. So I'm putting it here.