Not worthy of 5 stars. Rude reception staff, (Moha...

Not worthy of 5 stars. Rude reception staff, (Mohamed), broken reservations, try to increase rates that are pre-booked, old and scruffy rooms, broken showers, lots of things go wrong all the time. It has a beautiful heritage, and the breakfast is nice, but this place has lost its way. We were here with a group of a conference and it went wrong over and over again. Try the intercontinental. - edit - down to one from two stars; on checkout all problems happen again. They made zero notes, no communication between staff whatsoever. Again, rude, arrogant, immediately assuming customer is wrong.

The ratings here seem forged. They're abnormally high for many bad reviews without follow up.