Kevin Kremer

Review of La-Z-Boy

Purchased a 6 piece custom Aspen sectional last Su...

Purchased a 6 piece custom Aspen sectional last Summer. Some minor issue in first month that were fixed on one power recliner. After one year all the cushions started to have sagging corners. Originally purchased a 3 year extended warranty expecting it to extend all manufacturers warranties, but found out it only covered the service on the sectional. Sagging started after one year warranty expired!

Complained about the sagging 8 cushions a technician was sent to evaluate and report requirements to repair. Was given a quote of $268 to replace all the pillow bags, but they would have to take components to shop to do so with an estimate of 2 weeks. Also, the new pillow bags were not warrantied like the original.

Expected much better quantity from a well known brand, but did not get it!!