Joey Chen Review of Honda of Serramonte
Brought in our 2017 Honda Pilot. Had a few issues....
Brought in our 2017 Honda Pilot. Had a few issues. Car had stalled while at stop light last week. They couldn t replicate it.
Also garage door button would not respond at times. They said they reset it and would need to reconnect to garage door. Not true. Came back and was still paired with garage. Also still doesn t respond consistently.
Had to replace windshield so needed lane keeping recalibrated. Was told could not do because we had aftermarket windshield. It s the same maker and model (pilkington). That s fine.
Major issue is that they give us back the car with flashing warning lights on sensing features. When asked why, we were told that it s because the windshield is not oem. Not true, since the car was brought in without flashing lights. They speak condescendingly to my wife who picked up the car. Bobby Santos is disrespectful. When my wife brought up that the lights were blinking and were not before, he put the blame on her.
So they charge $168 to not fix anything and also give us the car back with blinking lights and say it s our fault.
Avoid.
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