We had been dealing with a mouse issue in our cond...

We had been dealing with a mouse issue in our condo building for about a month and a half with no resolve. We were not happy with the job done by the contracted exterminator our building used, so we decided to take matters into our own hands (as we were living outside of our unit at this time due to this issue) and call B&B after seeing all of the wonderful reviews left here. First, Caroline who answered the phone when I called to schedule our appointment was so unbelievably nice and warm. She was informative and organized. Keith, our technician, arrived on time the following day. Not only was he friendly, he was beyond knowledgeable. He came in and within the first two minutes, found other areas the mice could be traveling through that the other exterminator our building hired hadn't even bothered to look at. He walked us through what he was doing, how to take preventative measures in the future and told us to monitor for two weeks after that. While we're still monitoring within the two week window, I left our appointment feeling a sense of ease and peace we haven't felt in many weeks, because of the mice problem in our home. Thank you so much, B&B. It's because of people like you who actually bother to care, that makes all the difference in the lives of others!