The customer service is terrible. I told them I wa...

The customer service is terrible. I told them I was going to be late on a payment because of unforseen circumstances they said it was fine and proceeded to overdraft my bank account. Then when I canceled under the impression I wouldn't owe anything I was hit with a $280 bill. Every time I call to see what the heck is going on the people I talk to are rude and when I ask to speak to a supervisor they put me on hold for 20 minutes and I never get to speak to anyone.