Stephanie H

Review of Volkswagen of Springfield

THE WORST. We leased a car through Sheehy. All wa...

THE WORST. We leased a car through Sheehy. All was fine for the last 9 months. With the lease we got full services packages. One of these packages included full bumper to bumper coverage which included things like getting detailing done, getting any repairs to upholstry done (this is what sold us on the plan because we have a dog and worried that he could damage the seats), fixing paint scratches, etc. We actually even used this warranty a few times with no problems. Now, out of nowhere, Sheehy says this doesn't exist and there is no such thing. They say that they have documented that repairs we had done in the past were no cost to us just because the manager "waived the fees out of good will". WHAT????? This is completely insane. We spent a total of $900 on service plans and all of a sudden they have taken off most of what that was supposed to cover. DO NOT EVER USE THIS DEALERSHIP. IT SEEMS THAT INEVITABLY THEY WILL SCREW YOU IN THE LONG RUN NO MATTER HOW GOOD OF A DEAL THEY SEEM TO GIVE YOU UP FRONT.