Hotel is clean, bright and fresh. Rooms are nice....

Hotel is clean, bright and fresh. Rooms are nice. Front desk staff needs some training on what a hotels first policy should be.."do what we can within our power to accommodate the needs of the customer." A booking mishap resulted in far too many "our policy is" conversations when I just needed to find a room to sleep in after having been traveling for 18 hours. While the error was not the hotels, nor mine, the response letting me wishing I could find somewhere else with availability to stay.