Raquel Marie

Review of Diplomat Resort & Spa

The location is great, huge pool, and easy beach a...

The location is great, huge pool, and easy beach access, but the service, prices, and rooms are definitely not worth the money. When Starwood, used to own this location, the hotel experience was luxurious, and worth every penny. Bigger rooms, bigger beds, and just everything was very spacious, but now that Hilton took over, and supposedly had a 100 million improvement, we and other customers have noticed the hotel has done nothing but downgrade. Everything here is cheap! ( but definitely not the prices) I wasn t very happy here, and enjoying my vacation until Christina from security comforted me with her hospitality and kindness. Also out of all of the front desk employees, Gloria was the only nice person there that was willing to hear us. Plus they locked us out of our room because they needed to see my ID once again so they could confirm that that was my room.