Coming to check in at night and the welcoming was ...

Coming to check in at night and the welcoming was horrible. No explanation about the times of the buffet. Also you have to look for your own room when you first arrive. Majority of staff are not english speaking, so you will get replies in turkish or russian. The room air conditioning doesn't work properly. You have housekeeping coming for tips which is frustrating. Had a fridge not working, told them about it and it took 4 days to fix the problem. Totally pathetic. Don't know how they get awards for being good, comparing to the experience I had. Should try the new modern hotel that's near to this.