April Bush

Review of Masonboro Family Medicine

I should have known from my second visit that this...

I should have known from my second visit that this practice was neither professional or knowledgeable when Dr. Emily Mackovjak didn't know what was going on with a painful callus on my foot. She had no clue and even had to call another doctor in to offer some kind of diagnosis. Then, after the other doctor left and I asked her more about it she stated with a confused look, "I don't know, let's Google it". My jar basically hit the floor, I couldn't believe what I had just heard. Anyone can ask "Dr. Google". I was shocked.... I thought I was here to ask a REAL doctor! On top of that I also had an issue with my insurance lapsing without my knowledge due to my credit card being compromised. After I received a bill from them I called numerous times to find out what was going on. After speaking with staff who promised to "find out what's going on and get back to me" and leaving numerous messages I received no call backs. Instead of simply calling me back to explain they sent it to collections! Overall horrible experience with this practice.