Just Trying To Find Peace

Review of The Lincoln Motor Company

I want to share how this dealership took a "nightm...

I want to share how this dealership took a "nightmare" and turned it into joy! I came to this dealership upon the heels of leasing a MKS which turned out to be a "lemon" by Michigan law. That MKS, by the way, was leased from another Metro Detroit Lincoln Dealership.

I leased a sleek, gorgeous MKZ from this Jack Demmer Lincoln dealer which was white on the interior as well as exterior. The car was beautiful! Three days into driving the car, I noticed that liquid was always on the ground. Come to find out, my new MKZ had a busted radiator. How awful! I was livid and I let everyone at the dealership know that!

But JACK DEMMER LINCOLN sprung into action to make this problem car, a beautiful, problem-free car, once again. I sent an email to just about everyone at this dealership the weekend of the Fourth of July expressing my disgust and received an email from the manager of the dealership ON A SATURDAY... that my car would be serviced immediately come Monday morning! They were not joking. Again, this dealership sprung into action!

Come Monday, I received a call from Josh Hershey at 7:15 AM! He apologized about me having issues with my new car and said that a crew was on the way to: 1. have my MKZ towed and 2. deliver a loaner car to me, parked in my driveway. All of this happened in the span of 30 min!
Talk about making a wrong a complete right!

Additional apologies and assurances came from Mr. Chris Conley and Mr. Matt Demmer! Folks, when I say that this dealership worked tirelessly to make me happy, this dealership worked tirelessly to make me happy! (No really...)

So my new MKZ spent about 3 days in the shop with the radiator being replaced as well as a tire which had a nail in it. The car was also detailed, washed, shined and ready for me to pick up. I received my car back with more apologies as well as hugs, cupcakes and well wishes from my new car sales associate Racha Hodroj (who is a beautiful person inside and out... she really cares about her customers!) In addition to Josh and Racha there to see me off with my fixed, detailed and washed MKZ, Mr. Samer Awazem was also on hand with hugs and additional apologies! Again... going the extra mile...

Folks, bad products are within great companies, but what matters is what the company does as soon as they are alerted to a "bad product".

In this case, The ENTIRE team at Jack Demmer Lincoln took my frustration and turned it into a customer for life. Because I was ticked off, (no...let's just be real... I was pissed... livid and seeing red with smoke coming from my ears...) they found it in themselves as well as their brand to not only make things right, but exceed my expectations... and THIS is what I will remember and cherish.

Thank YOU, Jack Demmer Lincoln for taking a horrible situation and bringing it to a joyous and happy ending. May you continue to treat all of your customers with the same respect and dignity that you gave me. I look forward to remaining a customer of yours for a long, long time. I also will share with friends the level of dignity and respect you showed me AFTER sharing with you all, a problem with my MKZ.

My MKZ is once again, a ride that I love!