Alyssa Clements

Review of Pocono Whitewater

The scenery was gorgeous and my friends and I had ...

The scenery was gorgeous and my friends and I had an awesome time! However, I rated only 3 stars because we weren't pleased with the staff. The check in process was very confusing because the check in desk wouldn't help they kept telling us to find our guide and no one seemed to know where she was. Then even though we arrived on time it was over an hour before we began our briefing. Finally, we found a few of the guides to be very rude. Most had a superior sort of attitude as if everything we were doing was common sense and we were stupid for getting stuck when we had zero experience rafting. One guide in particular was VERY rude and insisted on repeatedly kayaking past us making sarcastic comments that he apparently thought were hilarious but were entirely unhelpful and unnecessary. Maybe I'm being harsh but I wanted a guide to help us get down the river not a sarcastic "comedian." I would 100% go rafting again but doubt I will be doing so through this establishment.