arcturus mine

Review of Corwin Automotive

Missed opportunity, questionable service departmen...

Missed opportunity, questionable service department

We bought a blue 2010 Dodge Caravan recently. After reviewing the CarFax report, it appeared that a number of things were serviced on the vehicle. Among them were the front wheel bearings; rear brakes, calipers and rotors; and the intake manifold gaskets. We declined the couple hundred dollar 90 day service contract, thinking all was taken care of and there would be no further issues. No sooner than we got it back home, the left rear wheel bearing started making noise, evident that the left rear wheel bearing was going out. If the fronts were bad, and you had everything apart in the rear, why wouldn't you take a few minutes more to replace it? Certainly it would have made noise or been loose when they were changing the brake components.

We had asked our salesman about why the parts had been replaced. He couldn't tell us much more that than those things tend to go out. They knew we were coming in as we had scheduled an appointment a few days in advance. Why sales wouldn't have talked with the service shop to find out why these things needed replacement is beyond me.

Our salesman was nice, professional, and easy to deal with. However, I seriously question the service department on how they could miss something like wheel bearing, especially when they had pulled apart as far as they did. Either not very experienced, or they are just trying to run the cars through without really fixing what could be wrong.