Marifie Villar

Review of Shangri-la's Edsa Plaza Hotel

Upon our arrival it seemed very chaotic in the lob...

Upon our arrival it seemed very chaotic in the lobby during check in, the receptionists looked completely stressed out. Not a smile on their faces, nor did we get directions to where we were suppose to be. There was one receptionist guiding but would disappear for minutes at a time. It wasn't the typical Shangrila hotel check in that i was use to. When we got to our room, i turned the hot water in the tub on, like i usually do when we check into a hotel to sanitize it so my son could take a bath but the water was brown and disgusting. Needless to say, after they had fixed the issue, i didn't feel comfortable letting my son swim in the tub. Everytime we showered we kept thinking if the water was dirty. Another issue was getting through to reception. I called so many times but no one would answer which is something i'm not use to when we stay at Shangrila. I have never felt so unwelcome. Last but not the least, the head bar tender at the pool bar seemed to be very attentive to the foreigners (americans/europeans) but when a filipino customer would ask for something there was no smile, actually there was no reaction. There was only one bar tender behind the bar and it was him. I decided to wait for another bartender to show up because i was so annoyed by the one who was so focused on the foreigners. I wanted to order but i couldn't, seriously, there was a lack of staff i guess but it was so not fun. At that point i just wanted to go home. Were regulars at the Edsa Shangrila because my son loves their pool area. I can't say i've experience this type treatment in all the times we stayed there. It was disappointing. Anyway we still love the other Shangrila's, just not this one. We won't be returning. It's no wonder it's so much cheaper than it use to be.