Probably the most appalling piece of customer serv...

Probably the most appalling piece of customer service I ve experienced.

In summary received an e mail advising me of 7 increase.
The 1800 number quoted on email not in service went to website 1800 number on site not in service

Eventually, on 1905 self-service number got through to customer loyalty representative who went through all data verification procedures explained that I only use line in holiday home for broad band and increase not justified etc and needed to cancel line.

He put me through to another customer service representative who went through all data verification procedures again and I explained that I needed to cancel line. She put me on hold and came back to me a few minutes later with a revised offer of 42 per month.

I explained I wanted to cancel the line she strongly advised against same citing various reasons for doing so. I explained I wanted to cancel the line again, again she strongly advised against same etc.

While this was going on I could clearly hear a number of her work colleagues in the background laughing and shouting audible obscenities at each other including the F word. I asked the representative if she could advise her work colleagues that this was singularly inappropriate for which she apologised.

She then proceeded to read out what I assume was a prepared script advising me that in the event I didn t pay outstanding balances that legal action for debt recovery including publication of my name etc would ensue. I explained that this wasn t an issue, however she continued to read from the script.

All in all the whole process took circa 45 minutes.