Unfortunately, we had to come here because this is...

Unfortunately, we had to come here because this is only hospital in our area that had all equipment and specialists in one place. I must first state that the physicians and nursing staff are phenomenal. As for the rest of the staff, i have never encountered a facility where there are so many employees that come in contact with people daily and lack any portion of people skills. Accomodations for families in need of privacy for obvious reasons were not available whatsoever. Common bathrooms were not cleaned, no toilet paper yet Housekeeping was lingering in the area for a lengthy period of time. Front desk personnel was not only mean & nasty, but also ignorant to policies in the department. I am truly wondering what the insurance companies would think if they knew how their money was being spent. Without revealing our intimate details, I am truly disappointed in what is supposed to be a highly rated facility, of which I cannot for the life of me figure out who rated this place. I truly believe the overseers involved in this profession should complete a few more surprise visits here. I would never recommend this place to anyone and it is so unfortunate bc once we got past the front line circus, the true professionals wete a dream come true.