T Fernandes

Review of General Linen Service

Please take my advice and never contract with this...

Please take my advice and never contract with this Linen company. Ever!

Over the past 2 years (yes, 2 whole years) my clinic has been trying to work with GLC and til this day, they have not been resolved. We've dealt with so much turn over within their company and so many unanswered calls and emails as we try to rectify our issues with GLC. Many emails and calls to the Managers, Branch Manager still, today, are unanswered and no replies.

The contracted amount of lab coats per person is NEVER delivered. Week after week we are always short lab coats because GLC never delivers the same amount of lab coats that leave our clinic the week before. EVER! We are always short lab coats every single week, but we faithfully pay GLC week after week for X amounts of lab coats that are NEVER DELIVERED. It got to a point where we had to take the responsibility of counting the amount of coats coming in to see if they match the amount that went out the week before and IT NEVER MATCHES. They always short us. (We've been told that they sometimes get lost at their other sites.)

GLC is charging us for more coats then what we originally contracted for. (This was one issue that I asked to have rectified a while back and still, nothing has been done by GLC.) We have expressed our concerns and issues yet again to the General Manager via email and via telephone however, Chris Murray has yet to respond to our concerns.

Furthermore, the coats do not stay white in color, as after a month or two of usage, they become a bit brown in color. The smell of the coats are unpleasant.

To me, this company doesn't have a clear process to manage their inventory, they do not care about customer quality and satisfaction, and almost force you to stay in a contract that clearly they aren't holding their end of.

Hopefully, with the help from my higher ups, we get out of this horrible contract with GLC so we can find a company that will value our business.