This is one of the worst experiences shopping for ...

This is one of the worst experiences shopping for prom dresses that i have had in 4 years. I wouldn't even rate them 1 star. The dress was missing beads ad the hooks needed to be reinforced as they were loose. We had to go back 3 times for them to fix the dress the right way and for the alterations to be completed. The last time we wen they said it will only take 10 minutes yet 30+ minutes later the dress appeared. Each time they would make excuses as to why it wasn't completed and that the tailor doesn't speak English. Needless to say I was very frustrated with the time and effort that it took to actually leave with a dress that I purchased 3 weeks prior. The dress also need to be shortened which I took to my tailor. At the prom the beads on the dress unraveled. My daughter was completely distraught the night of her prom and was testing me pictures of the dress as it continued to lose beads. I took the dress back to Ultimate for a refund or some compensation for the dress losing the bottom half of the beads. They wouldn't do anything and once you leave the site that assume no responsibility, even suggesting that the dancing would have caused the beads to fall off. The manufacturer would not stand by the dress either. So i wen track to my tailor and she immediately refunded me the money that I paid for the alterations and also suggested that I go back to the dress shop as they should stand by their dresses. The owners were curt and were not going to refund me even a partial amount of the $400 dress. Buyer beware. They will help you when purchasing your dress but they will not assist you if there is an issue. I will never shop here again.