I ordered a dashcam from this company. A few hours...

I ordered a dashcam from this company. A few hours later I received an email stating that my order was shipped and that it would take up to 24 hours for a tracking number to be posted. 24 hours later and no tracking number. I called their support line and they said that it was a direct ship from the manufacturer and that sometimes the company doesn't post tracking numbers right away.

I waited another day still no tracking. I called their support again asking for my tracking number. The person I spoke to this time said that they didn't have any more information then what I was given the first time and that they would reach out to the company to try and get a tracking number. Never heard back from the second person I talked to. This was on a Friday so I waited the weekend and the Monday figuring they might have had it off for Easter.

Tuesday comes and still no sign that it has shipped at all. Once again I called their support line and spoke to a 3rd person who said that she would contact the company and call me back. That call never came. 3hrs later I called back to their support line and spoke to a 4th person who said he had a direct line to somebody at the company. It took this last person about a couple of hours to finally get the company to issue a tracking number almost a week after I received the email that the item had shipped.

This company needs to refine how it communicates with its customers. All of this could have been avoided if they didn't send out automated emails stating that items have been shipped, when in reality they haven't. My suggestion would be is that if your company is going to have the manufacturer ship it out instead, indicate that in the shipping email that way there's no confusion.