Maui is a great place to visit. You can't go wron...

Maui is a great place to visit. You can't go wrong with any hotel in Maui.

With that being said, since they are all about the same, you really have to compare them on the smaller details like customer service. This hotel is beautiful and has a lot of amenities, but its customer service really falls short.

1) Didn't have our room-despite booking through costco 3 months in advanced for our anniversary, they didn't have ANY king beds in the entire hotel after our 12 hour flight. They "upgraded" us to a full ocean from partial ocean view (still without king bed) to make up for it, but they put us right in front of the bushes.
2) Didn't give us our arrival gift, departure gift, gave us expired breakfast coupons (which were part of our package).
3) The Layout is crazy. We had to go up an elevator, across a bridge, down some steps then down another elevator just to get to our room. It was at least a 5 minute walk.
4) Didn't check in the next day to see if we wanted to change rooms since they didn't have our room on day 1.

I'm not mentioning the good, it was there, but no different than hotels anywhere else. Nice pool, staff, good bar, right next to the ocean.

Overall the hotel is beautiful with many amenities. But in a place where everything is beautiful, the front desk really didn't stand out on their service and its frustrating knowing your room is not guaranteed.