At first I thought Coinamatic was a good company, ...

At first I thought Coinamatic was a good company, but I was wrong. They took over Harco Laundry shortly before I moved out of my previous building . In my current building, the old LG washers and dryers were replaced with Huebsch machines. It was a poor choice for Coinamatic to choose the particular model of Huebsch washers. Many tenants get confused as to which of the four dispensers to fill with detergent and softener. The dryer lint filters in the dryers were designed to be cleaned without being removed. Sometimes when the dryer door is opened the clothes will fall into the lint filter, getting lint stuck to the clothes.

Apart from the poor choice of Huebsch washers, Coinamatic is very lazy with repairs and technicians will only be dispatched when a tenant (customer, like myself) calls and complains. The last incident was two hours of my time wasted with the dryers that had no heat. I wasted 50 minutes with the first dryer, which had no heat and the second dryer as well. $4.00 and 100 minutes later, I brought up wet baby clothes to hang out to dry in the apartment. A phone call to customer service about a row of dryers with no heat got me my $4.00 returned, and a technician sent out ASAP to fix the problem.

The legs on the machines are not leveled, so some of the machines rock back and forth when in use.

The fabric softener dispenser in some of the washing machines do not work. Some of the lint filters in the dryers are torn from tenants being rough/careless when cleaning. As well, there is one screw holding the lint filter in the unit, and the other end of the filter is supposed to go into a slot. Either tenants have forced the slotted end of the filters out, or Coinamatic technicians have not reinstalled the filters properly.

One of the dryer bearings went bad and was making a loud squealing noise when in use. I told Coinamatic customer service when I was requesting a reimbursement for a washing machine error, and they sent a technician out promptly.

When building management closes the laundry room for the day for scheduled maintenance, none of these machine problems I described are fixed. The building management is paying Coinamatic to do the scheduled maintenance, which is not being done properly.

Customer service has been hit-or-miss. Sometimes I get a reimbursement after one phone call, but one time it took three phone calls to receive a reimbursement.

Coinamatic had the nerve to increase the washer price from $1.75 to $2.00, yet they won't fix simple issues like uneven machines, torn lint filters, fabric softener dispensers that do not dispense, etc. I was going to rate this company two stars, but because of the price increase and failure to properly maintain the machines, I give them one star. My one star rating is for customer service promptly dispatching a technician when I call in to report a problem.