After routine service, I noticed some scratches on...

After routine service, I noticed some scratches on the back of my car, which I suspected were caused by a magnet left on the car going through a car wash. I brought the car into Kline, and they explained that they wash cars by hand, so the scratches must have have been caused by something else. Nevertheless, they voluntarily buffed out the scratches and even went so far as to detail the rest of the car, all free of charge. I was highly impressed.