B Brownell

Review of Alpha Mortgage

The initial application process was well done and ...

The initial application process was well done and all my questions were answered. The closing procedure however was a nightmare. Final closing numbers were impossible to get in a timely fashion and with the requirement of wire transfers each delay was costly. I had traveled 10 hours to make this run as smoothly as possible and was frustrated at every turn. My HUD was provided at the close of business on the day before an early morning closing with no time for modifications without incurring additional expense. As a customer my rating would have started out with a positive however, the last of my experience puts this totally in the negative column.