Jesse Deputron

Review of The Dorschel Group

Disappointed, is the way I feel about my Dorschel ...

Disappointed, is the way I feel about my Dorschel purchase. The sales associate I worked with seemed knowledgeable and friendly, even willing to go the extra mile by ordering my vehicle from another dealer as their supply was very low. Saturday the vehicle arrived and the paperwork and money was put down. It was scheduled for a Monday pick up, I was feeling very excited and confident in the whole process.

But later Saturday, 2 minutes before the dealership was going to close. I get an email from my salesman saying there was a mistake in the paperwork and that I d have to eat almost $800 in extra costs. He also insinuated that it was my fault in that same email. And just ended it with I'm sorry and see you Monday. No call. How completely unprofessional of this associate and of their manager as well. I should have gotten a call to tell me what had happened. I was livid, as was my wife, as she was also involved in the process. I responded by canceling the sale, and asking for my money back.

Because the dealership was closed on Sunday I had started to search again for this vehicle elsewhere. On Monday I hear back from the sales manager, apologizing for this salesman s mistake. He could secure my original deal and threw in a roof rack for my troubles. So I agreed.

When I went in for pick up with the manager though, the paperwork was still wrong. The manager also felt pushy like he just wanted me out the door. The salesman did come over to apologize, although it was evident that it wasn t sincere from his tone. And when I looked over a few minutes later he and another salesman were boisterously laughing at his desk. I can honestly say I regret buying this vehicle at all, as I feel like I ve rewarded poor practices.

Between my wife and I, we ve purchased 6 cars in a row through Dorschel. But never again. Your customer service and lack of professionalism doesn t warrant our continued business.