Made an order this week which would be delivered t...

Made an order this week which would be delivered today. I had not had a message this morning when the delivery would be, so just called if an indication could be given. I was not very kindly told that this was not possible and that I would be called half an hour before. It would probably be before 6:00 PM. Eventually at 19:00 in the evening they stood on the doorstep without a phone call. Not customer friendly at all.