My mother spent 4 wk here last year. Nursing was u...

My mother spent 4 wk here last year. Nursing was unimpressed, night shift was very unkind. A bell was only responded to after 30 minutes.
Unfortunately my mother came back here 3 wk ago to the IC ... Here my mother's care was perfect.
My mother recovered and would be transferred to antonius courts. She had to wait half a day in the West End nursing ward until she was transferred.
And the begging started again.
My mother got her medicine without water. When she asked for this, she was told that she should have asked for water during the coffee round (?).
When I approached the nursing staff for this, Mrs. turned red and fetched water.
I was informed that she had a 1-hour break and that she would no longer respond to the bell (?) I think there should always be someone in the ward.
Fortunately my mother went to Antonius that same evening.
But she still had to go to the West End once again for an investigation.
My mother waited 4 hours for the ambulance to be brought back after the examination. Without her being offered drink or food. Also my mother didn't have a bell or any other means to reach someone !!!
Short to Terrible !! Inhuman !!! You don't want this to be your worst enemy! Outrageous how SICK people are treated here !!!!