I was impressed with the front desk's knowledge of...

I was impressed with the front desk's knowledge of service animals. Upon being informed of Borghus Rantipole's presence she professionally asked the two questions that are allowed by the ADA. I was more impressed though by her natural demeanor. Although earnest in her professionalism, it was obvious she was well versed in her role as a customer service representative and upon inquiry she acknowledged her familiarity with service animals from both sides of the counter. I could wish everyone who comes in direct contact with the public be so well versed in ADA guidelines.