Erica F.

Review of La-Z-Boy

WARNING: DO NOT go to Lazy Boy for furniture unles...

WARNING: DO NOT go to Lazy Boy for furniture unless you have money to blow on a lawyer or new furniture. Here s why: they have a warranty which says once the piece of furniture is in your house, it cannot be returned- even if it is defective (as in a manufacturing defect). Even if the furniture is defective and it wasn t delivered in good condition or work as intended, they will not return the product no matter what. It s your problem. The money you wasted is your problem. Here s what happens when you try to get it fixed: you make the call immediately after delivery telling them it s defective and then customer service says they will get back to you within 24 hours. They don t. You call again, they say they will get back within 2 days. They don t. Finally, someone calls with a date. Then Lazy boy calls with a different date. You wait. The person doesn t show up. They schedule a new appointment with someone who may or may not come. I ask if someone else can handle it, they reject that suggestion. These are my experiences. Customer service doesn t care, managers don t care, store owners don t care. They sell you defective products, they don t allow you to return them and it s your problem. You might have to go to court to resolve the problem. So I repeat- DO NOT GO to Lazy Boy unless you have the time and money to blow because they don t care about people getting good products, they just want your money.